Last updated: February 5, 2025

1. Data Collection

We collect the following information to provide and improve our service:

Account Information: Email address, name, and any other details provided during registration.
Usage Data: Details on API calls, credit consumption, device information, and browser data.
Submitted Content: The text you provide for conversion to speech (note that input text is not stored after processing).
Payment Information: Processed securely via our trusted payment partner (e.g. Stripe).

2. Data Usage

Your data is used to:

Provide and maintain the text-to-speech conversion services.
Process payments and manage your credit allocations.
Improve service performance, quality, and user experience.
Send important service updates and notifications.

3. Data Storage & Retention

We adhere to the following data retention policies:

Converted audio files are retained for 14 days, after which they are automatically deleted.
Text content submitted for conversion is not stored after processing.
Account information is maintained only while your account remains active or as necessary for legal compliance.

4. Data Security

We take the security of your data seriously. Our measures include:

End-to-end encryption for data transmission.
Secure cloud storage with regular backups and robust access controls.
Regular security audits to ensure our systems are up to date.

While we implement commercially acceptable measures to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Export your data in a structured, commonly used format.
Opt out of non-essential communications.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Third-Party Services

We work with trusted third-party service providers to help us operate our Service. These include:

Payment Processing: Stripe, to handle payment transactions securely.
Cloud Infrastructure: Providers such as Google Cloud to ensure reliable service delivery.
Authentication: Services like Clerk to manage secure user logins.
Analytics: Tools that collect anonymous usage data to help us improve our service.

Please note that these third parties are required to protect your data in accordance with this Privacy Policy and applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user activity and preferences, and include:

Essential Cookies: Necessary for authentication and the provision of secure services.
Preference Cookies: To remember your choices, such as language or login details.
Analytics Cookies: To help us analyze website usage and improve our service.

You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our Service.

8. International Data Transfers

As we operate globally, your personal data may be transferred and stored on servers outside of the United Kingdom. We ensure that any such transfer complies with applicable data protection laws, including the UK GDPR.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that we have inadvertently collected such information, please contact us so that we can take appropriate measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and notify you via email or a prominent notice on our Service if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@ivoryvista.com
Address: Picadilly Business Center, Unit C Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom